How can we help?
Send us a message and we'll reply to your email within one working day. Subscription and login problems are handled the same day.
Send us a message
The more detail you give — index, time, what you expected to see — the faster we can resolve it.
Message received
Thanks — we've got it. You'll hear back at within one working day. Do check your spam folder if nothing arrives.
Email us directly
Prefer your own inbox?
team@davisiontech.com
Response time
Within one working day, Mon–Fri.
Billing and login issues are prioritised and usually answered the same day.
Speed things up
For account issues, include the email you registered with. For anything on the terminal, the index and approximate time helps us pull the exact session.
My subscription isn't showing
Payments can take a minute or two to reflect. Sign out and back in first — that refreshes your entitlement. If it's still missing after 10 minutes, message us with the payment reference.
My broker won't connect
Broker tokens expire daily and need reauthorising each morning. If reconnecting doesn't work, tell us which broker and any error text shown.
A number looks wrong
Please tell us — we'd rather know. Include the index, the time, and what you expected. We keep minute-level session archives and can check the exact snapshot you were looking at.
Can I get a refund?
Refund eligibility is set out in our Terms. Message us with your registered email and we'll review it.